1. Introduction and Scope
NeoEvolveX ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal data when you visit our website (neoevolvex.digital) and use our services. This policy applies to all personal data we collect through our website and related services.
2. Information We Collect
2.1 Personal Data You Provide
- Contact Information: Name, email address, phone number, company name, job title
- Communication Data: Messages, inquiries, feedback you submit through our contact forms
- Account Information: Credentials and account information if you register for services
- Service Data: Information provided when requesting analytics services or consultations
2.2 Usage Data Collected Automatically
- Device Information: Device type, operating system, browser type and version
- Access Information: IP address, pages visited, time and duration of visits
- Interaction Data: Clicks, scrolls, and other interactions with website elements
- Cookie Data: Information from cookies and similar tracking technologies
2.3 Data from Third Parties
We may receive personal data from third-party sources such as business partners, analytics providers, and data brokers where permitted by applicable law.
3. How We Use Your Information
- To provide, maintain, and improve our services
- To respond to your inquiries and requests
- To send administrative information and service updates
- To analyze website usage and improve user experience
- To market our services and send promotional communications (with your consent)
- To comply with legal obligations
- To prevent fraud and ensure platform security
4. Data Sharing and Third Parties
We may share your personal data with:
- Service Providers: Cloud hosting, analytics, email marketing, and payment providers
- Business Partners: Partners with whom we collaborate to provide services
- Legal Requirements: When required by law, regulation, or legal process
- Consent-Based Sharing: When you explicitly consent to sharing with specific parties
5. Data Retention Policies
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:
- Contact information is retained for 3 years from last interaction
- Usage data is retained for 12 months
- Cookie data is retained as specified in our Cookie Policy
6. Your Rights Under Data Protection Law
Depending on your location, you may have rights including:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in portable format
- Right to Object: Opt-out of certain processing activities
7. International Data Transfers
Your data may be transferred to, stored in, and processed in countries other than your country of residence. We implement appropriate safeguards including Standard Contractual Clauses and other mechanisms to ensure adequate data protection during international transfers.
8. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will delete such data promptly.
9. Security Measures
We implement technical, administrative, and physical security measures to protect your personal data, including:
- SSL/TLS encryption for data in transit
- Secure data storage with access controls
- Regular security assessments and audits
- Employee training on data protection
10. Contact Information for Privacy Concerns
For privacy-related inquiries, requests, or complaints, please contact us at:
- Email: privacy@neoevolvex.digital
- Phone: +84 28 6290 5555
- Mailing Address: Level 8, 123 Nguyen Hue Blvd, District 1, Ho Chi Minh City, Vietnam 700000
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.
12. Governing Law
This Privacy Policy is governed by the laws of Vietnam and applicable international data protection regulations.